FAQ's

Not at all! Our snorkeling experiences are beginner-friendly and designed for all comfort levels. Your guide will be right there to show you the ropes, making sure you feel safe and confident before we even get in the water.

Yes! Every tour begins with a short snorkeling lesson where your guide explains how to use the gear, breathe comfortably, and move safely in the water. It’s a fun and easy introduction for first-timers.

Depending on the day and tour, we visit locations like Malmok Reef, Catalina Bay, the Antilla Shipwreck, or the peaceful Spanish Lagoon.

We provide high-quality masks, snorkels, fins, and snorkel jackets.

While turtle sightings are common, they’re never guaranteed, these gentle creatures are wild and free to roam. When we do encounter them, we observe from a respectful distance for a natural, unforgettable experience.

Your safety and comfort always come first. If the sea is choppy, we may switch to a calmer location.

Yes! Children, including infants, are welcome on our snorkeling tours. Our guides ensure families feel comfortable, and parents can decide whether their little ones join the snorkeling or simply enjoy the experience from the boat.

Snorkel vests are required for safety during our tours. They provide extra buoyancy and comfort, allowing you to relax and fully enjoy your time in the water.

Yes, you’re welcome to bring your own gear if you prefer. Our team will still provide all necessary equipment and ensure everything fits properly for your safety and comfort.

Yes, non-swimmers are welcome! Snorkel vests are provided for extra safety, and our guides are always nearby to assist. You can also choose to stay onboard, relax, and enjoy the stunning views without entering the water.

Depending on the tour, you’ll enjoy a variety of local snacks or freshly prepared dishes, along with our unlimited beverage service featuring refreshing cocktails and mocktails.

We recommend wearing your swimsuit, along with light, comfortable clothing and reef-safe sunscreen. Bring a towel, hat, and dry change of clothes for after the tour

Yes! You can book a private snorkeling tour for a more personalized experience. It’s perfect for families, couples, or small groups, and we also host special celebrations like weddings, honeymoons, and corporate events. Contact us for more information at [email protected]

Transportation is not included for our snorkeling activities. Guests are kindly asked to meet us directly at Pelican Pier, located behind the Holiday Inn Resort at J.E. Irausquin Blvd 230, Eagle Beach, Aruba.

Yes! Our snorkeling tours follow eco-friendly practices to protect Aruba’s marine life and reefs. We promote a “Snorkel Kindly” approach, maintaining respectful distances from turtles, never touching coral, and encouraging guests to enjoy marine life responsibly while preserving its natural beauty.

Our jeep tours are fully guided, guests do not drive the vehicles themselves. Each jeep is driven by one of our experienced guides, allowing you to sit back, relax, and enjoy the sights while learning about Aruba’s culture and natural beauty.

Each jeep comfortably seats up to 14 passengers and is always shared with other guests. This group setup makes the experience more fun and social while your guide ensures everyone enjoys the adventure together.

Yes, private jeep tours are available! They’re perfect for those who want a more personal experience exploring Aruba at their own pace. Private tours are great for families, couples, or groups celebrating special occasions like weddings, honeymoons, or corporate events. Contact us for more information at [email protected]

Each jeep tour includes a light snack such as a granola bar and entrance fees to highlights like Arikok National Park. Some tours also feature a light lunch, depending on the itinerary. To stay refreshed, a chilled water jug is available onboard for guests to refill their own bottles, part of our commitment to sustainability. Everything is thoughtfully arranged so you can simply relax and enjoy the adventure.

Swimming and snorkeling depend on sea conditions and may vary by location. If the water is too rough, we’ll still visit the stop, but for safety reasons, guests will be asked to enjoy the view from land instead of entering the water.

Yes. For your comfort and safety, our land tours are not recommended for guests who are pregnant or have back, neck, lung, kidney, or mobility conditions. Participants should also be able to get in and out of the jeep independently and feel comfortable walking on uneven terrain.

Yes! Children are welcome on our land tours and often love the sense of adventure. Age requirements may vary depending on the tour, so we recommend checking the details of your selected experience to ensure it’s the right fit for your family.

We recommend wearing light, comfortable clothing and sturdy shoes suitable for walking on rocky terrain. Don’t forget your sunblock, sunglasses, hat or visor, and a camera to capture the views. Bring a towel and swimsuit if your tour includes a swim stop, a reusable water bottle to refill from our onboard water jug.

Yes, our jeeps are equipped with seatbelts for your safety and a covered roof to provide shade from the sun, keeping your ride comfortable throughout the journey.

Yes, restrooms are available at a few of the stops along the tour. We recommend bringing a small amount of cash, as some facilities may charge a small fee for use.

Yes, several of our jeep tours explore Arikok National Park, where you’ll experience Aruba’s natural beauty up close, from dramatic rock formations and ancient caves to the island’s famous Natural Pool. Entrance fees to the park are included in the tour.

Yes, round-trip transportation is included from most major hotels and resorts. We’ll confirm your pickup details after booking to ensure a smooth and easy start to your adventure.

For safety reasons, our off-road tours are not recommended for pregnant women. The terrain can be bumpy, and we want to ensure all guests have a comfortable and safe experience.

Our tours continue rain or shine, it’s all part of the adventure! A little rain often adds to the fun and brings out a different side of Aruba’s landscape. If conditions ever become unsafe, your guide will make the best adjustments to ensure everyone’s comfort.

Yes, clean snorkeling equipment is provided for guests who wish to explore the water at Mangel Halto or Baby Beach. Our team ensures all gear is properly sanitized and ready for use before each tour.

Yes! Our land tours blend Aruba’s natural beauty with its rich history and culture. Depending on the tour, you may visit landmarks like the California Lighthouse, Alto Vista Chapel, Bushiribana Gold Mill Ruins, San Nicolas Street Art, and even local spots like the Murano Glass Gallery, each offering a unique glimpse into Aruba’s heritage.

Our off-road tours can be bumpy and require getting in and out of the jeep several times, often on uneven terrain. For that reason, they may not be suitable for guests with limited mobility. We recommend our Explore Aruba: Island Tour instead, it’s a smoother, more comfortable experience in an open-air bus, perfect for guests who prefer a relaxed pace.

Cancellations made at least 24 hours before the tour receive a full refund. Cancellations made within 24 hours of departure or no-shows are non-refundable. Please note that tours continue in light rain, it’s all part of the adventure! We only cancel or reschedule in cases of severe weather when it’s unsafe to operate, in which case guests will receive the option to reschedule or a full refund.

Yes, you can reschedule your tour at any time without any fee. We understand that plans can change, so we’re happy to help you choose a new date based on availability.

If you miss your scheduled tour, please contact us as soon as possible. We’ll be happy to assist you in rescheduling for another available date so you don’t miss out on the experience.

We operate rain or shine, and only cancel when conditions are unsafe. If we must cancel due to severe weather or rough seas, you’ll be offered a free reschedule or a full refund.

Refunds are typically processed within 3 to 5 business days, depending on your bank or payment provider.

Yes, you can transfer your booking to another person at no extra cost. To verify the request, the original booker must contact us and present a valid ID or passport. Once confirmed, we’ll update the reservation with the new guest’s details before the tour.

No, refunds are not offered for late arrivals or no-shows. However, you’re welcome to contact us and we’ll do our best to reschedule you for another available date.

Our main office is located at J.E. Irausquin Blvd 232, Aruba. All our sailing and snorkeling trips depart from Pelican Pier, situated right behind the Holiday Inn Resort at J.E. Irausquin Blvd 230, Eagle Beach, Aruba.

You can book your tour directly through our website, by email, or via WhatsApp. You can also visit one of our concierge or activities desks at Playa Linda, Holiday Inn, Casa del Mar, Marriott Ocean Club, our main office, or Pelican Pier. Our team will be happy to assist you with your reservation and answer any questions you may have.

We accept credit cards and cash for all bookings. Whether you reserve online, at one of our hotel desks, or in person at Pelican Pier, you can choose the payment method that’s most convenient for you.

Yes, we offer round-trip transportation for most of our land tours from major hotels and resorts across the island. For our snorkeling and sailing trips, guests are kindly asked to meet us directly at Pelican Pier, located behind the Holiday Inn Resort at J.E. Irausquin Blvd 230, Eagle Beach, Aruba.

For land tours, we’ll send you your exact pickup time and location details after booking. For snorkeling and sailing activities, we recommend arriving at Pelican Pier at least 30 minutes before departure to check in and get ready for your trip.

Most of our tours welcome guests of all ages, though age recommendations vary depending on the activity. For example, the Natural Pool & Caves Off-Road Safari is suitable for ages 6 and up, while the Baby Beach & Mangel Halto Off-Road Safari welcomes children from age 4. The Explore Aruba: Island Tour is perfect for families, as it’s open to guests as young as 2 years old and offers a smooth, comfortable ride

Inclusions vary by tour. All experiences include chilled water from our refillable jug and a light snack. Some tours feature full meals like breakfast, lunch, or dinner, while our sailing trips offer unlimited beverage service with cocktails, mocktails, beer, and wine. Each tour description specifies exactly what’s included, so you’ll know what to expect before you go.

Yes, all our boats are equipped with shaded lounge areas and onboard restrooms to ensure your comfort throughout the trip.

Unfortunately, our tours are not wheelchair accessible. Due to the nature of our jeeps, boats, and terrain at certain sites, guests must be able to board independently and move comfortably on uneven surfaces.

Yes! We offer private charters and customized experiences for weddings, honeymoons, family gatherings, and corporate events, on land or at sea. For quotes and availability, please contact our sales team at [email protected]

For land tours, wear light, comfortable clothing, sturdy shoes, and bring a hat, sunscreen, and a reusable water bottle. If your tour includes swimming, pack a swimsuit, towel, and water shoes. For marine tours, wear swimwear under light layers with non-slip sandals, and bring a towel and reef-safe sunscreen.

We’re continually working to make our tours more eco-friendly. From using refillable water jugs to encouraging reusable bottles and promoting respectful wildlife practices, we’re taking small but meaningful steps toward a more sustainable future.

Yes, we do our best to accommodate special dietary needs such as vegetarian, vegan, or gluten-free requests. Please inform us at the time of booking so we can make the necessary arrangements in advance.

Yes, you’re welcome to bring your phone or camera to capture all the fun! We recommend using a waterproof case or dry bag for marine activities. And don’t forget to share your favorite moments with us by tagging us on social media, we love seeing your adventures!

man-overboard procedures. All vehicles and vessels are regularly inspected and equipped with the necessary safety gear, including life jackets and first aid kits. On land and at sea, our team provides clear instructions and ensures every guest feels safe and confident throughout the experience.

Aruba is a year-round destination with warm, sunny weather almost every day. The most popular months are December through April, but visiting in the off-season means fewer crowds and just as much sunshine!

Arubans are multilingual! The official languages are Papiamento and Dutch, but English and Spanish are widely spoken everywhere you go.

The local currency is the Aruban Florin (AWG), but U.S. dollars are accepted almost everywhere.

Yes! Aruba’s tap water is pure, refreshing, and completely safe to drink. It’s produced through a world-class desalination process that meets the highest quality standards of the World Health Organization (WHO), so there’s no need to buy bottled water during your stay.

Visitors from the U.S., Canada, the EU, and most Caribbean and South American countries do not need a visa for stays of up to 90 days. Travelers from other countries may require a visa, so it’s best to check the Aruba Immigration Department’s website or your local embassy for the latest entry requirements before your trip.

Aruba enjoys warm, sunny weather year-round, averaging around 82°F (28°C) with refreshing trade winds. We do get some rain occasionally, but showers are usually brief and quickly followed by sunshine, perfect for enjoying the island all year long.

Yes! U.S. dollars are widely accepted throughout Aruba, and most prices are listed in both U.S. dollars and Aruban Florins (AWG). You can use cash or credit cards almost anywhere, and change may be given in either currency.

Tipping in Aruba is appreciated but not mandatory. Most restaurants include a 10–15% service charge in the bill, so check before adding more. For exceptional service, an extra 5–10% is a kind gesture. Taxi drivers, tour guides, and hotel staff also appreciate small tips for great service.

Yes! Aruba is known as one of the safest islands in the Caribbean. The local community is warm and welcoming, and crime rates are very low. As with any destination, it’s always good to take normal precautions, like keeping valuables secure and staying aware of your surroundings.

Yes, taxis and buses operate regularly across the island. Taxis in Aruba don’t use meters—fares are set by zone—while the public bus system (Arubus) runs frequently between popular areas like Oranjestad, Eagle Beach, and Palm Beach, making it easy to get around.

Yes! Aruba offers fantastic snorkeling right from the shore. Spots like Malmok, Tres Trapi, and Boca Catalina are known for their clear waters and colorful reefs. While marine life is often seen in these areas, sightings can never be guaranteed, it all depends on Mother Nature.

Aruba’s cuisine is a delicious mix of Caribbean and Dutch influences. Be sure to try keshi yena (stuffed cheese), pastechi (savory pastry), pan bati (Aruban flatbread), and freshly caught seafood. For a true island touch, pair your meal with a cold Balashi beer or a refreshing Aruba Ariba cocktail.

Aruba follows Atlantic Standard Time (AST) and does not observe daylight saving time. This means we’re on the same time as Eastern Standard Time (EST) in the winter and one hour ahead when daylight saving time is in effect in the U.S.

Pelican Nest Seafood Grill is open daily from 11:30 AM to 11:00 PM, with the kitchen serving from 11:30 AM to 10:00 PM. Just a few steps away, Pelican Pier Bar welcomes guests daily from 11:00 AM to 9:00 PM — the perfect spot to unwind with a tropical drink and a stunning sunset.

Reservations are recommended, especially during busy evenings, to ensure the best seating with ocean views. However, we’re always happy to welcome walk-ins based on availability.

Yes! Both Pelican Nest Seafood Grill and Pelican Pier Bar are located right over the water on our beautiful pier. You can enjoy your meal or drink with the gentle sound of the waves and panoramic views of the Caribbean Sea.

Yes! We offer a selection of vegetarian and vegan-friendly dishes made with fresh, local ingredients. From vibrant salads to flavorful veggie-based options, there’s something for everyone to enjoy by the sea.

Our atmosphere is casual and relaxed, just like the island! We recommend resort-casual attire, comfortable clothing and footwear are perfect. Swimsuits are welcome at the Pelican Pier Bar, but we ask guests to wear a cover-up when dining at Pelican Nest Seafood Grill.

Absolutely! Our restaurants are open to everyone. You’re welcome to stop by Pelican Nest Seafood Grill or Pelican Pier Bar anytime to enjoy great food, refreshing drinks, and beautiful ocean views, no tour required.

Yes! We love helping guests celebrate special moments. Whether it’s a birthday, wedding, anniversary, or corporate event, our team can create a personalized experience right on the pier. For inquiries or custom arrangements, please contact us at [email protected]

Yes! Enjoy live music on select evenings, creating the perfect island atmosphere by the water. Our Happy Hour takes place daily from 4:00 PM to 6:00 PM at Pelican Pier Bar, featuring great drink specials and stunning sunset views.

We don’t have a dedicated kids’ menu, but we do offer several kid-friendly options that younger guests are sure to enjoy. Our team is happy to help with recommendations based on your child’s preferences.

You can view our full menus on our website at www.pelican-aruba.com/pelican-nest-seafood-grill or directly on OpenTable. Both platforms feature our latest dishes and drinks.